the same products that I get from my vet?
Yes, these are the same exact products. We have veterinarians
on staff to guide us through product selection. All of our products
are FDA approved, unlike some other sources on the internet and
even local pet stores.
Do I need a prescription for Advantage, Frontline or Program?
No, you do not need a prescription for these products. These,
and most other products we sell, are over the counter, so you
can order from us online and we will ship immediately. Products
that require a prescription (those under the Heartworm and Medications
sections) are clearly denoted.
How do I get a prescription
from my Vet?
We need a signed prescription from your vet on some products like
heartworm preventatives. Most vets are happy to do this providing
there is no medical reason not do to so. Prescription labels are
not acceptable. As an alternative, we can also call your Vet to
OK the prescription. To use this option, please provide your pet's
name and contact information for your Vet in the Vet Info section
of the order form.
How do I send you the prescription?
You can mail it to us to the address on the Help Center page.
You can also scan the prescription and email it as an attachment
(file smaller than 300K) to email@example.com, or fax it to
either 1-800-889-2966. Please place your order online first and
write your order number on the prescription before faxing, and
please fax only once.
How do I get refills on a prescription
I've ordered previously?
If there were refills listed on your prescription, we will keep
the prescription on file. If you know you have refills remaining
on your last prescription submitted to us, please place a new
order and write "Prescription on file" in the Vet Info
section of the order form. If you have no refills remaining, please
place a new order and fax us another prescription, or you can
have us call your Vet to Ok the prescription by providing your
pet's name and contact information for your Vet in the Vet Info
section of the order form.
Our toll free fax number for prescriptions and orders is 1-800-889-2966.